Set up a group email in outlook4/30/2023 ![]() ![]() There are a few different ways you can build accountability into the queue. ![]() If a shared mailbox is your team’s primary tool, create shared mailbox rules that bring clarity to everyone’s workflows. In customer support, continuity and consistency are the two keys to retaining customers - and delighting people - over time. Building out a shared mailbox workflow is one of the most powerful ways to ensure that you’re always maintaining the same level of experience in every interaction. Your worst-case scenario as a customer support team is that your business just doesn’t live up to the hype. Incorporate these 7 shared mailbox practices ![]()
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